One of the unfortunate trends I’m seeing in the business world is a lack of agility. Meaning people and organizations that do not have the ability …
customer service
Managing Expectations
One of the key elements to delivering good customer service is setting expectations. Customers want to know what to expect when they buy and use …
Amazon and The Power of Social Media
You guys know that I’m a customer service freak. I’ve said many times that customer service is the new marketing. So it won’t come as …
Support Those Who Support You
A colleague recently mentioned to me that her organization was being bombarded by vendors wanting her to buy their products and services. She was trying …
We’re In This Together
I recently read a post that I wanted to share with you. It reminded me of the last car I bought (several years ago). Went …
A Shout Out
Mr. Bartender jokes that I eat at only two restaurants near our home because of their great service. And he’s right. We just had dinner …
A Resolution Fixx
It’s that time when we make resolutions to better ourselves for the coming year. We do some soul searching and try to find ways to …