During the recent SHRM Annual Conference, I stayed at the infamous hotel which had a breakout of Legionnaire’s Disease over the dates I was there. …
customer service
3 Levels of Customer Service
Back in the early days of HR Bartender, I wrote a post about how Customer Service is the New Marketing. And I still believe it. …
The Power of Video
The social media world has been talking about the power and popularity of video for many years now. I’m not sure it’s reached the mass …
The Two Kinds of Complainers
I learned a long time ago, there are two kinds of complainers in this world – walkers and talkers. Walkers are the ones that don’t …
Make It Easy to Buy, Easy to Use
In one of my previous lives, the company I worked for developed a customer service program focused on the idea that the customer experience should …
The Red Purse Story
You know I’ve written about the connection between transparency and social media in the past. Invariably, when I mention transparency, someone asks about handling those …
Blueberries and Mashable
What do Mashable and blueberries have in common. Absolutely nothing. Well, maybe the folks at Mashable like blueberries…I don’t really know. But that’s not the …