One of my pet peeves involves these deal of the day sites like Living Social and Groupon. Not the businesses themselves, but the way customers …
customer service
The Reason We Should Under Promise and Over Deliver
One of the most frustrating things I deal with are people (and companies) who promise a specific deliverable on a certain date or time – …
It’s The Customer, Stupid
Remember that old sound bite from James Carville, former campaign strategist for President Bill Clinton, “It’s the economy, stupid.”? Since then, the phrase has become …
It’s Cheaper to Train Than Recruit
I learned a long time ago that in business it’s cheaper to keep the customers you have than to continuously attract new ones. That’s not …
The Economy and the Reset Button
A couple weeks ago, I was having some computer network problems and had to call my tech guy. While he was here we were talking …
The Customer Experience: A Tale of Three Steakhouses
Over the past few months, Mr. Bartender and I have visited three steakhouses. One for my birthday, one for his and another because neither of …
Customer Service: The New Black
We’ve all heard the catch phrase “_____ is the new black”. It indicates the sudden popularity of an idea. With our economy bouncing back, I …