Experience Management (XM) uses experience data and operational data to measure and improve four key aspects of business. Qualtrics XM shows us how HR can benefit.
Business and Customers
These posts focus on overall business and business customers as part of leadership and management.
Does Your Organization Support Employee Psychological Safety
Psychological safety happens when businesses break down barriers to create a safe workplace. For success, it needs committment and training.
Change Management: A 3 Step Model
The change management process is a regular part of business. Kurt Lewin developed a 3 step model to help business effectively manage change.
![Tell Us Your Favorite Conference Swag [poll] #SHRM19](https://www.hrbartender.com/wp-content/uploads/2019/03/HR-Conference-Swag-360x325.png)
Tell Us Your Favorite Conference Swag [poll] #SHRM19
Conference swag is not the only reason to attend events. But it is a fun part! Take the suvey and tell us your favorite conference swag.
Customer Service In the Age of Full Employment
Customer service has to remain strong regardless of turnover. Or customers may go elsewhere. These 5 things may hold the key to good service.
Employee Experience Must Mirror the Customer Experience
Employee experience is important for recruiting and retention. Job candidates can develop expectations based on their customer experience.
A Simple Reminder That Words Matter
Words make up a big part of our brand. That’s true for companies and individuals. Words matter a lot in recruiting and employee engagement.
