We often talk about the importance of organizational teamwork. But rarely do we talk about making an investment into specific team training. Yes, there’s teambuilding but that’s something different.
During this year’s SHRM Annual Conference, I had the opportunity to hear a special session on teamwork, led by Dr. Eduardo Salas. He is the Trustee Chair and Pegasus Professor of Psychology at the University of Central Florida (UCF). I knew I would immediately like him since he was from my alma mater. ha.ha.
Dr. Salas received the 2012 Michael R. Losey Award from the Society for Human Resources Management for his contributions toward understanding teams, groups and training effectiveness. He just released a new book, “Developing and Enhancing Teamwork in Organizations: Evidence-Based Best Practices and Guidelines”. I was thrilled when Dr. Salas agreed to share his thoughts.
According to Dr. Salas, companies that provide team training can see as much as a 20% increase in team performance. This compares to activities like teambuilding, which are still important but do not have the same impact on team performance.
Dr. Salas, what started your interest in studying teams and team dynamics?
It all started in graduate school at Old Dominion University. I took a seminar on organizational behavior with my advisor. The class was informative, interesting and it motivated me. I thought that team dynamics was something that I could get into. Then, the Navy in Orlando hired me, primarily to develop a team training and team performance capability. So, a 30-year journey into understanding and developing teamwork in organizations began…
Can you share why “team training” is completely different from “team building”?
Team training is really about getting specific teamwork competencies – the knowledge, skills and attitudes needed to be a good team player and work well with others. It is a skill-based instructional strategy; it is usually context-specific as well. That is, you train in context or in simulations that mimic the work environment as much as possible.
Team building is usually about role clarification, goal setting or interpersonal relationships. This usually occurs out-of-context, as a retreat of sorts. Both have a place. Both can yield positive results, if designed appropriately.
During the SHRM Annual Conference, you shared the 7 C’s of Effective Teams: Cooperation, Coordination, Communication, Cognition, Conflict, Coaching and Conditions. Is there a most important characteristic? If so, which one and why?
To me it’s all about Conditions – the organization conditions put in place to promote, foster, and incentivize teamwork behavior. You can have the best team in the world. Well trained. But if the conditions are not optimal for teamwork, organizations don’t get the behavior, cognition or attitudes needed. I believe, optimal organization conditions are imperative for teamwork. It is all about what the leadership does to create those conditions.
Do the principles you’ve described apply equally to virtual teams? Are there special actions someone should take it they’re part of a virtual team?
For the most part, yes. But some are more important in this setting. Like getting the trust, more difficult in virtual teams.
What would you say is the biggest team killer?
Simple. And easy to fix. It is the lack of clarity in roles and responsibilities – who does what, when, why and with whom. I’ve been amazed over the last 30 years at how this issue is so prevalent in all industries and teams. Team members must know their precise role and responsibilities. What practitioners need to know is that there is a science to teamwork and that science has produced useful, effective and implementable guidelines and principle. My advice – use the science to guide the development of teamwork in your organization.
Many thanks to Dr Salas for sharing his expertise. One quote that stuck with me from his session was “a team of experts does not make an expert team”. How very true. If we want our teams to function at a high level, we need to give them the tools to be effective. And those tools might be different from the training we provide to improve individual performance.2