Today’s reader question deals with a topic I’ve seen many people struggle with – how specialized do I want to be? Currently, I’m a human …
training and development
Your Smartphone Is a Conference Game Changer – #ASTD2011
Having worked in the hotel industry, I’ve seen and planned a lot of meetings and conferences. This can be both a blessing and a curse. …
Do The Job, Get The Job, Get Trained
It’s one of those classic chicken and egg scenarios. Should a person be trained for a leadership role then receive the promotion OR should a …
3 Levels of Customer Service
Back in the early days of HR Bartender, I wrote a post about how Customer Service is the New Marketing. And I still believe it. …
What Exactly Is Fidelity Learning
A recent post over at the Herman Trend Report talks about the latest in corporate training and learning. One of the concepts it discusses is …
It’s All Learning, Isn’t It
I’m beginning to wonder if the learning profession hasn’t gotten itself into a quandary with all the different ways it labels learning. If you think …
No Need for Training ROI
I’m a firm believer in metrics and measurement. There’s a quote I like from Dr. Jac Fitz-enz which says, “If the language of business is …