No one is expected to know everything. Yet I see so many people drive themselves crazy thinking they need to have all the answers. Especially …
management training
Managing Expectations
One of the key elements to delivering good customer service is setting expectations. Customers want to know what to expect when they buy and use …
Tacit Approval
I recently read a great post on Hoovers about what happens when managers abdicate responsibility. It reminded me of a boss I once had who …
Best is Not Always Nice
I was recently talking with someone who used to work for General Electric during the Jack Welch era. They said that working at GE was …
The Art of the Decision (Part 2)
Last week, I wrote a post about decision making. The article was focused on how to make good decisions. But I realized after I wrote …
Some Things Never Change
I hate to harp on the economy…but this article landed in my in-box and I just couldn’t resist writing about it. Robert Half International just …
A Bartender’s Predictions for 2009
This is the time of year when everyone likes to predict stuff. The sportscasters are predicting who will be in the Super Bowl. The television …