Steve Roesler wrote a post recently about bad managers. Specifically, that nothing happens to a bad manager who is ‘making the numbers’. Even though we …
management training
Painful PowerPoint
I recently spoke to a group of students at the University of Central Florida in Orlando. While I was there, I started thinking about some …
Do the Right Thing
We all know it’s important to have good customer service. Regardless of our country’s economic condition, people want to purchase products or services from companies …
Platform vs. Training Skills
I get really irritated by people who call themselves trainers when they don’t know the first thing about training. These are the folks who gave …
Taking The High Road
…sucks. That’s all there is to it. Ever watch someone take credit for something that you know they didn’t do? Ever listen to someone rant …
BYOB
I received an email today that just blew my mind. A person wrote that they were upset because an organization they were involved with 20 …