Years ago, I was working on a consulting assignment involving a company’s customer service challenges. The company decided the answer was to throw bodies at …
Social Learning: 3 Trends for 2012
According to the 2011 Training Industry Report from TrainingMag.com, total expenditures in training appear to be increasing. The amount spent on training jumped about 13% from 2010, including …
HOW TO: Start a Tough Conversation at Work
One of the questions I’m often asked is how to start a difficult or challenging conversation. It might be a sensitive topic, performance matter or …
Friday Distraction – The Working Gender Gap [Infographic]
Last Friday, I introduced a new feature called the “distraction”. The goal is for it to be a quick read that will provide a much …
Ask HR Bartender: Managing Work and Home Demands
One of the never-ending discussions of working people deals with how to manage our work and home lives. There are so many different conversations about …
Training Takes More Than Good Platform Skills
Please forgive me for bursting some bubbles here. There are lots of folks who have given a presentation at some point in their career and …
Friday Distraction – Time Well Spent
You can probably guess by now that I absolutely love writing for HR Bartender. This year, one of my New Year’s resolutions for the blog …