This year marks the 10 year anniversary of my start in consulting. I’ve been reminiscing lately about when I started. I remember getting one of …
The Customer Experience: A Tale of Three Steakhouses
Over the past few months, Mr. Bartender and I have visited three steakhouses. One for my birthday, one for his and another because neither of …
Ask HR Bartender: Getting Hired With Friends
We all like working with our friends. Who wouldn’t? And research shows when we do, our engagement is better and we stay with the company …
Friday Distraction – Training for Cappuccino
When I saw this cartoon I loved it – both as a training pro and a foodie. Hope you enjoy it too. Now, where did …
The Inevitable Shift From Jobs to Skills
Years ago, I was working on a consulting assignment involving a company’s customer service challenges. The company decided the answer was to throw bodies at …
Social Learning: 3 Trends for 2012
According to the 2011 Training Industry Report from TrainingMag.com, total expenditures in training appear to be increasing. The amount spent on training jumped about 13% from 2010, including …
HOW TO: Start a Tough Conversation at Work
One of the questions I’m often asked is how to start a difficult or challenging conversation. It might be a sensitive topic, performance matter or …
