Years ago, I was working on a consulting assignment involving a company’s customer service challenges. The company decided the answer …
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According to the 2011 Training Industry Report from TrainingMag.com, total expenditures in training appear to be increasing. The amount spent on training jumped …
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One of the questions I’m often asked is how to start a difficult or challenging conversation. It might be a …
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Last Friday, I introduced a new feature called the “distraction”. The goal is for it to be a quick read …
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One of the never-ending discussions of working people deals with how to manage our work and home lives. There are …
Training Takes More Than Good Platform Skills
Please forgive me for bursting some bubbles here. There are lots of folks who have given a presentation at some …