Customer service has to remain strong regardless of turnover. Or customers may go elsewhere. These 5 things may hold the key to good service.
Recent Articles
Worrying Is a Symptom of Employee Stress [infographic]
Worrying has been identified as a symptom of employee stress. Supportive management and comprehensive benefits programs can provide a safe workplace.
How to Get and Keep Buy In From Senior Management
Buy in is a critical step in project management. Getting it is important, but keeping senior leadership buy in is vital for program success.
Turnover 2019: Why Employees Leave [survey results]
Turnover is a critical issue facing business. Recruiting efforts struggle when turnover is high. Here are the top 5 reasons why employees leave.
Employee Experience Must Mirror the Customer Experience
Employee experience is important for recruiting and retention. Job candidates can develop expectations based on their customer experience.
A Simple Reminder That Words Matter
Words make up a big part of our brand. That’s true for companies and individuals. Words matter a lot in recruiting and employee engagement.