You guys know that I’m a customer service freak. I’ve said many times that customer service is the new marketing. So it won’t come as …
Strategy and Planning
These posts focus on strategy and planning as part of business leadership and management.
Strengthen Your Brand
Recently, Deb Owen over at 8 hours & a lunch started a post series of referrals. Great idea! I just wrote a post on supporting …
References Matter
There’s been a lot of conversation lately about references and whether or not they matter in today’s job market. A recent article in the Wall …
HR’s Moment of Truth
Recently, one of the most prominent CEO’s in our lifetime, Mr. Jack Welch – formerly of GE, penned an article about layoffs being a defining …
INTERVIEW: SHRM COO, China Gorman
I’ve mentioned before how important volunteerism is to me. I believe I’ve had a fortunate career and should give back to my profession. How can …
Support Those Who Support You
A colleague recently mentioned to me that her organization was being bombarded by vendors wanting her to buy their products and services. She was trying …
Short-Sighted Thinking
I’m in chilly Columbus, OH delivering some management training but I wanted to take a moment to thank @employeefactor for bringing this article to everyone’s …