We can’t just assume everyone knows good customer service. Here are 7 key elements found in every good customer service training program.
Strategy and Planning
These posts focus on strategy and planning as part of business leadership and management.
Strategies for Organizational Restructuring – Ask #HR Bartender
Organizational restructuring is happening with more frequency. An HR Bartender reader asks for advice on how managers and leaders can adapt.
Bookmark This! Emergency Plans and Procedures
Developing emergency plans is not fun. But it is important. Workplace emergency plans may need an update with remote work. Now is the time.
The 5 Stages of Digital Maturity
Digital transformation sets the stage for digital maturity. To be competitive, monitor the 5 stages of organizational and employee digital maturity.
Stay Interviews: What to Do With Employee Responses
Stay interviews are an effective feedback tool. Just like any feedback, the value lies in the analysis and taking action on the results.
Organizations: Bring Science Into Business
Businesses can bring science into their operation to be more productive. Give employees the training and tools then get out of the way.
Build Trust With a Consistent Employee Experience
Trust can come through consistency. Build employee trust by delivering a consistent employee experience. Neocase shows how journey mapping can help.