This is my third year participating in Blog Action Day (BAD). If you aren’t familiar with it, more than 4,225 blogs (including the White House …
Business and Customers
These posts focus on overall business and business customers as part of leadership and management.
The Two Kinds of Complainers
I learned a long time ago, there are two kinds of complainers in this world – walkers and talkers. Walkers are the ones that don’t …
Developing Your Mission Statement
While I recently questioned the relevance of vision statements, I don’t see mission statements going away or losing value in the near future. The mission …
Should a Pro Write Your Resume
A note from a reader asks: I’m unemployed and need advice. What’s your opinion on having a professional write your resume? Timing for this question …
Redefining Corporate Vision
Sometimes when you mention strategic planning, it conjures up thoughts of long retreats at exotic resorts where you’re locked in a conference room. The meeting …
Customer Quality Control
You guys know how much I love my iPhone. For a while, I’ve considered getting the new iPhone 4. But I also want to be …
Proper Processes Yield Good Outcomes
If you have an effective process in place, follow it. Processes exist for a reason. Many times it’s to demonstrate that proper care and attention …
