(Editor’s Note: Today’s post is brought to you by our friends at Kronos, the global leader in delivering workforce management solutions in the cloud. Be sure to check out The Workforce Institute at Kronos Incorporated’s latest radio talk on Talent Management 2020: Millennials in Charge of a Multi-Generational Workforce. Enjoy the post!)
Customers are not going to accept a business being understaffed as an excuse. Companies don’t give discounts for providing less than the expected customer experience (because they’re understaffed). I totally believe that customers will start to look at the profits companies are making – along with their excuses about being understaffed and not delivering services – and make some decisions on where to spend their money.
[Tweet “Being understaffed isn’t an excuse for bad customer service”]
Organizations have to start thinking about how to maintain staffing levels. And honestly, it doesn’t need to be with full-time employees. Now is a perfect time to develop a contingent labor strategy. Part-time, seasonal, on-call, freelancers, etc. – whatever term you want to use – can help the company when they need extra employees.
Being understaffed is not an excuse. Companies know it. And more importantly, customers do too.0