Companies are jumping on the social media bandwagon faster than most of us change our socks. Everyday a company opens a Twitter account, creates a …
Training and Development
These posts focus on workplace training and employee development as part of business leadership and management.
Managing Expectations (Part 2)
I wrote earlier this month about managing expectations – specifically, customer expectations. As I was wrapping up the post, I mentioned the same is true …
I Don’t Know
No one is expected to know everything. Yet I see so many people drive themselves crazy thinking they need to have all the answers. Especially …
Social Media and Hamburgers
Regular readers of HR Bartender know I’m a cheerleader for social media. I enjoy using it, have great fun writing and talking about it, and …
New Ideas and Frankenstein
Sometimes I wonder if new ideas in the workplace are viewed like the Frankenstein monster. You remember the movie Frankenstein. A doctor creates a life …
Managing Expectations
One of the key elements to delivering good customer service is setting expectations. Customers want to know what to expect when they buy and use …
The Apology Crutch
I saw this recent article about CEOs apologizing for mistakes. It’s a long article filled with solid information about delivering an effective apology. The article …
