A month or so ago, I was in Knoxville talking with a group of students about email etiquette. I was surprised at their response…email is passé …it’s all about IM.
Email emerged on the scene during the 70’s. It’s considered a mainstream communication tool for almost every company. And, some would argue, it’s overused and abused.
But, companies are just starting to develop their email culture. We’re seeing tips from people like Tim Sanders offering advice like “Don’t email people on their summer vacation”.
Is this a sign that we are behind the times and email is the new snail mail? Or is it that, without email protocols in place, people will use whatever form of communication they are most comfortable with?