A Technology Strategy Can Help Organizations Deliver Better Experiences
Estimated reading time: 4 minutes
Technology is a part of our daily lives. And over the past couple of years, it’s become even more essential. That’s why it’s so important to spend time thinking about your technology strategy. Whether it’s for the organization or as an individual, we need to decide what role we want technology to play, how we will evaluate technology, and how much we’re willing to spend to have the conveniences that technology can provide.
As organizations are making decisions about their future work environments, it’s a perfect time to think about where technology fits best. The way technology is integrated into the workplace will help to deliver better employee and customer experiences. Here are a few articles that might help your organization create an effective technology strategy.
Technology Is an Organizational Differentiator
Technology is a tool to help us. It’s not a replacement for human interaction. In fact, it’s time for organizations to realize that the real return-on-investment (ROI) technology offers is its ability to be a key differentiator to employees and customers. In this episode of The HR Bartender Show, we talk about the importance of giving employees effective technology.
Employee Productivity Means Having a Healthy Relationship with Technology
Organizations want employees to be productive. That means, we need to help them build a healthy relationship with the technology they use every day. We need to model good technology habits and show our colleagues that it’s okay to step away from devices. And that we can use our tech for fun and for work. That way, employees get all the benefits of technology with a minimal amount of frustration and stress.
Understanding the Best Way to Communicate
As we talk about the pandemic less, we will still be communicating with bosses, colleagues, employees, and vendors. It’s important to choose the right method of communication. While video communication has saved us over the past couple of years, organizations need to figure out where it fits moving forward. That doesn’t mean not using video calls anymore. Instead, organizations need to examine the different ways to communicate and when to use each one.
10 Rules for Video Call Etiquette for Business
The use of video call technology has grown exponentially – to the point where we have video call fatigue. I think one of the reasons we have video call fatigue is because we haven’t developed any universally accepted rules or etiquette. Even when we start traveling and going into the office, video calls are still going to be a regular occurrence. So, it might be helpful to create a list of rules for video calls.
Emojis At Work Are Fine If Used Properly
In this HR Bartender reader poll, we learned that emojis are fine in business communication. But there is a caveat: Emojis are fine if you use them properly. So, take a moment to ask yourself, “Am I sure that the emoji I’m using sends the right message?” And if you’re not using emojis, consider dropping one in occasionally. It might help you grow engagement as you make your point.
Digital Transformation Can Help Manage Any Workforce Approach
Organizations are laser-focused on delivering bottom-line results. That starts at the very beginning of the employee life cycle with onboarding. Productive employees help the company achieve their goals. We’re not only referring to employees who are new to the organization, but employees who have been working remotely for the past year (or longer!) and are thinking about transitioning back into the office or employees who are preparing to make their short-term remote work option a more long-term decision.
Technology has always helped organizations do things faster and more consistently. We want technology to continue to help us. It means putting in place a strategy that will allow users to leverage the benefits of technology.
Image captured by Sharlyn Lauby after speaking in New Delhi, India
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