Talent and Technology [Episode 9]: Workforce Management is About More Than Numbers
Estimated reading time: 3 minutes
I learned a long time ago that staffing and scheduling are two different things. Yes, organizations need to have enough employees. But it’s equally important to have the right people with the right skills showing up at the right time. That’s the basis for the discipline of workforce management and I can’t think of a better person to talk about the topic than Mark Wales.
Mark has over 30 years of retail experience both in the US, Europe, and Asia with leading retailers, such as Starbucks, Ralph Lauren, Williams-Sonoma, and Selfridges. He has provided retail consultancy with IBM and Price Waterhouse Coopers.
His recent focus has been on developing a next generation model for workforce management. This model centers on investing in the employee experience to drive the customer experience and ultimately, company performance. Mark believes that the role of workforce management is to coordinate and facilitate the various critical activities into a management discipline that brings together operations, HR, training, payroll, finance, logistics, planning, and legal into a holistic approach. This way the modern business can create and sustain real performance improvement.
As organizations continue to think about their short- and long-term staffing plans, they might want to take a moment to make sure that everyone on the executive team is aligned. It will be difficult if not nearly impossible to hire, engage, and retain the best talent if the senior management team is not working together consistently on the employee experience.
Connect with Mark Wales
LinkedIn: https://www.linkedin.com/in/mark-wales-23a381/
Twitter: https://twitter.com/MarkCWales
Mark mentioned the latest Workforce Institute book “Being Present: A Practical Guide for Transforming the Employee Experience of Your Frontline Workforce”. I hope you’ll check out Mark’s chapter on the alignment of workforce management and risk management
Episode 9 – Mark Wales Show Notes
Episode 9 – Mark Wales Transcript
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