Customer service has to remain strong regardless of turnover. Or customers may go elsewhere. These 5 things may hold the key to good service.
business
Employee Experience Must Mirror the Customer Experience
Employee experience is important for recruiting and retention. Job candidates can develop expectations based on their customer experience.
A Simple Reminder That Words Matter
Words make up a big part of our brand. That’s true for companies and individuals. Words matter a lot in recruiting and employee engagement.
Legislative Update: New FLSA Overtime Changes Proposed
Overtime pay has become a widely debated topic. Paycom Vice President Matt Paque tells us about the newest proposed FLSA overtime changes.
6 Ways to Improve Your Business Acumen
Business acumen is a critical competency. We need to understand all aspects of our business. Here are 6 ways to improve your business acumen.
Staffing and Scheduling are Two Different Things – Friday Distraction
Staffing is finding the right people to do the work. Scheduling is making sure the right people show up on time. Technology can help.
Business Growth Depends on Effective Talent Management
Talent management is the key to business growth. It has to be strategic and effective. HR need to really deliver in recruiting and training.