According to mobiThinking, cellular subscriptions worldwide are at 6 billion. Yes, that’s billion. Companies are making significant revenue from mobile devices: Google $2.5 billion last …
Business and Customers
These posts focus on overall business and business customers as part of leadership and management.
What Exactly is HR Philanthropy?
A reader in Brazil wrote asking for the definition of HR Philanthropy. Frankly, I was a bit stumped. It wasn’t a term I heard mentioned …
CASE STUDY: Rite Aid Creates the Right Candidate Experience
(Today’s post is sponsored by iCIMS, a leading provider of Software-as-a-Service (SaaS) business solutions. This case study highlights iCIMS unique “back to the basics” corporate …
Recommended: Never Say Never
This year marks the 10 year anniversary of my start in consulting. I’ve been reminiscing lately about when I started. I remember getting one of …
The Customer Experience: A Tale of Three Steakhouses
Over the past few months, Mr. Bartender and I have visited three steakhouses. One for my birthday, one for his and another because neither of …
The Inevitable Shift From Jobs to Skills
Years ago, I was working on a consulting assignment involving a company’s customer service challenges. The company decided the answer was to throw bodies at …
2012 Trends in Organizational Leadership
I always find this time of year fascinating. There’s no shortage of articles about trends and predictions for the upcoming year. If you read enough …
