One of the most popular and frequently asked questions on HR Bartender deals with following up after job interviews. Here are some of the posts I’ve written in the past on the topic.
That’s why today’s Time Well Spent from our friends at Kronos is both funny and unsettling. Candidates shouldn’t have to visit the ‘lost and found department’ to find out the status of their application.
More than ever, organizations today need to be focused on the candidate experience. Leaving a candidate confused about their status doesn’t send a warm fuzzy about the organization and its culture. If a company doesn’t take the time to tell candidates the status of their application, what other things does the company not tell current and future employees?
I remember years ago getting thank you notes from candidates after sending TBNT (thanks but no thanks) letters. Of course, they were disappointed that they didn’t get the job. But they were appreciative of the reply. They knew where they stood. The candidate could explore other opportunities. No news about a job doesn’t translate into good news. It’s aggravating and unnerving to candidates.
Organizations need to regularly communicate with candidates about their status in the hiring process. If that process is behind schedule – that’s okay – just let the candidate know. The good news is that technology solutions can help companies send out regular messaging to candidates. It’s both unrealistic and unfair to think candidates know by osmosis where they are in the hiring process.1