Training and Development

These posts focus on workplace training and employee development as part of business leadership and management. Leadership training information.

The Customer Experience: A Tale of Three Steakhouses

January 31, 2012

Over the past few months, Mr. Bartender and I have visited three steakhouses.  One for my birthday, one for his and another because neither of us wanted to cook.  I wanted to share my experiences with you because, in looking back, I was reminded of a few lessons along the way. The first was a [...]

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Friday Distraction – Training for Cappuccino

January 27, 2012

When I saw this cartoon I loved it – both as a training pro and a foodie. Hope you enjoy it too. Now, where did I put my cappuccino? Cheers!

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The Inevitable Shift From Jobs to Skills

January 26, 2012

Years ago, I was working on a consulting assignment involving a company’s customer service challenges.  The company decided the answer was to throw bodies at the situation. The assumption? More people = Better service.  At some point, I was talking with the senior vice president of operations about the decision.  And I asked, “Will there [...]

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Social Learning: 3 Trends for 2012

January 24, 2012

According to the 2011 Training Industry Report from TrainingMag.com, total expenditures in training appear to be increasing. The amount spent on training jumped about 13% from 2010, including increases in overall training budgets and payroll, and spending on outside products and services. With organizations spending more toward training, it only makes sense they will want to know how [...]

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HOW TO: Start a Tough Conversation at Work

January 22, 2012

One of the questions I’m often asked is how to start a difficult or challenging conversation.  It might be a sensitive topic, performance matter or personal issue.  In my experience, managers often want to either: Tap dance around the topic with “small talk” – conversation about football, movies, pets, etc. and then launch into the [...]

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Training Takes More Than Good Platform Skills

January 15, 2012

Please forgive me for bursting some bubbles here. There are lots of folks who have given a presentation at some point in their career and at the end everyone told them what a great job they did…so they assume they’re now a “trainer”.  Unfortunately, they don’t know the first thing about training.  In actuality, they’re [...]

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The Best of HRB – 2011 Edition

January 2, 2012

Happy 2012!  Mr. Bartender and I wish you and yours a healthy, wealthy and fabulous year.  Thank you for reading HR Bartender.  I really appreciate it. Like many people, I spent some time last week getting myself organized for the New Year.  Part of that included looking over the analytics for the blog.  I found [...]

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