Strategic Planning

These posts focus on strategic planning and strategic thinking as part of business leadership and management. HR and management strategic planning.

Customer Service: The New Black

December 27, 2011

We’ve all heard the catch phrase “_____ is the new black”.  It indicates the sudden popularity of an idea. With our economy bouncing back, I believe delivering a positive customer experience will return as a key performance metric for organizations.  Let’s face it, when the economy had bottomed out, customer service went out the window.  [...]

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Ask HR Bartender: Friends At Work

November 20, 2011

I received this note from a reader asking about social media relationships. I’m in a workplace where there is quite a bit of personal information shared between colleagues via social networks. Colleagues are now more apt to be ‘friends’ which changes the personal stuff and associated emotions being conveyed!  I’d be interested to hear a [...]

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The New “F” Word – Blog Action Day 2011

October 16, 2011

I’m not a big fan of the f- word in conversation.  Seems to me there are better ways to express yourself than f- this and f- that.  That isn’t to say that the f- word has never crossed my lips.  But on those rare occasions when it does, it’s usually when there’s only one way [...]

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Customer Quality Control

October 3, 2010

You guys know how much I love my iPhone.  For a while, I’ve considered getting the new iPhone 4.  But I also want to be fiscally responsible.  As such, the other evening I announced to Mr. Bartender that I might wait on this purchase.  Of course, as soon as I make this announcement, AT&T sends [...]

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The Transparency Test

September 12, 2010

A little while back, I talked about how transparency seems to have faded from our conversations both on and off social media.  One of the reasons for this could be that we don’t really know what to look for in terms of transparency.  It got me thinking.  How do we know if an organization is [...]

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INTERVIEW: David Manaster, CEO of ERE

August 15, 2010

I recently came across a survey that revealed 31% of employers are having difficulty filling positions due to the lack of qualified talent.  Really?!  You would think with high unemployment it would be easy to find candidates. But maybe we need to ask ourselves if we are taking advantage of all the resources available when [...]

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Contest: Win a Month of Free Advertising

May 11, 2010

With the launch of the spiffy new design for HR Bartender, I wanted to say thanks to the community by holding a little contest.  The winners (there will be 4) get one month of free ad space on HR Bartender.  Interested?  Please read on… All you need to do is send the following information by [...]

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