http://www.hrbartender.com/2008/strategic/customer-service-is-the-new-marketing/ HR RESPONSIBLY Sat, 13 Mar 2010 16:27:49 -0500 hourly 1 http://www.hrbartender.com/2008/strategic/customer-service-is-the-new-marketing/comment-page-1/#comment-3055 Make It Easy to Buy, Easy to Use — hr bartender Thu, 25 Feb 2010 08:32:17 +0000 http://www.hrbartender.com/?p=506#comment-3055 [...] by WP Greet Box WordPress PluginIn one of my previous lives, the company I worked for developed a customer service program focused on the idea that the customer experience should be easy.  The mantra was to make [...] [...] by WP Greet Box WordPress PluginIn one of my previous lives, the company I worked for developed a customer service program focused on the idea that the customer experience should be easy.  The mantra was to make [...]

]]> http://www.hrbartender.com/2008/strategic/customer-service-is-the-new-marketing/comment-page-1/#comment-815 Managing Expectations — hr bartender Thu, 07 May 2009 12:25:23 +0000 http://www.hrbartender.com/?p=506#comment-815 [...] feed for updates on this topic.Powered by WP Greet BoxOne of the key elements to delivering good customer service is setting expectations.  Customers want to know what to expect when they buy and use your product [...] [...] feed for updates on this topic.Powered by WP Greet BoxOne of the key elements to delivering good customer service is setting expectations.  Customers want to know what to expect when they buy and use your product [...]

]]> http://www.hrbartender.com/2008/strategic/customer-service-is-the-new-marketing/comment-page-1/#comment-807 The Apology Crutch — hr bartender Tue, 05 May 2009 11:33:54 +0000 http://www.hrbartender.com/?p=506#comment-807 [...] not anti-apology.  But “I’m sorry” is not a substitute for delivering good customer service.  It’s important to use the word “sorry” in the right context.  Or you’ll [...] [...] not anti-apology.  But “I’m sorry” is not a substitute for delivering good customer service.  It’s important to use the word “sorry” in the right context.  Or you’ll [...]

]]> http://www.hrbartender.com/2008/strategic/customer-service-is-the-new-marketing/comment-page-1/#comment-719 HRM Today - Blog Archive » Amazon and The Power of Social Media Wed, 15 Apr 2009 03:09:57 +0000 http://www.hrbartender.com/?p=506#comment-719 [...] know that I’m a customer service freak.  I’ve said many times that customer service is the new marketing.  So it won’t come as any surprise that one of my favorite blogs is called “Church of the [...] [...] know that I’m a customer service freak.  I’ve said many times that customer service is the new marketing.  So it won’t come as any surprise that one of my favorite blogs is called “Church of the [...]

]]> http://www.hrbartender.com/2008/strategic/customer-service-is-the-new-marketing/comment-page-1/#comment-709 Amazon and The Power of Social Media — hr bartender Mon, 13 Apr 2009 15:56:37 +0000 http://www.hrbartender.com/?p=506#comment-709 [...] that I’m a customer service freak.  I’ve said many times that customer service is the new marketing.  So it won’t come as any surprise that one of my favorite blogs is called “Church of [...] [...] that I’m a customer service freak.  I’ve said many times that customer service is the new marketing.  So it won’t come as any surprise that one of my favorite blogs is called “Church of [...]

]]> http://www.hrbartender.com/2008/strategic/customer-service-is-the-new-marketing/comment-page-1/#comment-630 HRM Today - Blog Archive » Support Those Who Support You Fri, 27 Mar 2009 15:17:57 +0000 http://www.hrbartender.com/?p=506#comment-630 [...] not saying that you have to pay more for a product or service.  Nor that you should accept crappy customer service.  Just that when the time comes, people should look to the companies who have been supporting them [...] [...] not saying that you have to pay more for a product or service.  Nor that you should accept crappy customer service.  Just that when the time comes, people should look to the companies who have been supporting them [...]

]]> http://www.hrbartender.com/2008/strategic/customer-service-is-the-new-marketing/comment-page-1/#comment-610 Support Those Who Support You — hr bartender Thu, 26 Mar 2009 08:35:40 +0000 http://www.hrbartender.com/?p=506#comment-610 [...] not saying that you have to pay more for a product or service.  Nor that you should accept crappy customer service.  Just that when the time comes, people should look to the companies who have been supporting them [...] [...] not saying that you have to pay more for a product or service.  Nor that you should accept crappy customer service.  Just that when the time comes, people should look to the companies who have been supporting them [...]

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